FAQ

Please read before contacting us:

Important: Here we collect the most important questions and answers to give you the information you need to know, if you do not find an answer to your concern on this page, you can contact us directly at kontakt@ozerty-norge.com , through our contact form at the bottom of this page or call us on 800 62 443 or +971 42 41 59 44 and we will be more than happy to offer you the help you need.

1. MY ITEM HAS NOT ARRIVED, IS THAT NORMAL?

The order is processed within 1 to 6 working days and the standard delivery time is 3 to 7 working days .

If it has taken less than 14 working days , you just have to be a little more patient, your item is on its way!

If your entire order has still not arrived after a maximum of 14 working days , please contact us so that we can investigate the tracking number and resend the item if necessary.


2. HOW TO TRACK MY ORDER?

To track your order, click the Track My Order link and enter your tracking number. It was sent to you by e-mail within 6 days of the purchase.

If you do not have the tracking number, please check spam, if it is not there, please contact us so that we can give you more information.


3. DO YOU SEND ABROAD?

We only ship to Norway and the United Arab Emirates at the moment. We are working on opening another store for other countries.


4. MY ITEM ARRIVED DAMAGED, WHAT CAN I DO?

If your item arrives broken or damaged, please contact our customer service team by email with a photo or video of the problem that has occurred and we will send you a replacement item immediately. If you do not hear back from us within 24 hours (Monday to Friday), please check your spam, we reply to 100% of the emails we receive. If you have not received a reply by email, you can contact us by phone.


5. I HAVE ORDERED THE WRONG SIZE OF AN ITEM, CAN I SEND IT RETURN?

Yes, please contact us by email first to open a customer support ticket to validate your intention to return this item and to complete the return process. Please see our return and refund policy.


6. I AM NOT SATISFIED WITH MY ORDER, CAN I RECEIVE A REFUND?
Absolutely, contact us and we will let you know the procedure. You have 14 days from the item being received. You just need to send the item back to us and we will proceed to the refund. Please see our return and refund policy.

7. HOW TO CONTACT YOU?

We invite you to use our contact page , or our e-mail kontakt@ozerty-norge.com .

We are committed to responding to emails within 24 hours, Monday to Friday. If these channels do not work for you, you can contact us by phone.


8. CAN I CONTACT YOU BY PHONE?

Yes, you can contact us by phone every weekday from 9am to 6pm on the following number: 800 62 443 or +971 42 41 59 44 . Our support team will be at your disposal to answer all your questions.


9. CAN I TRUST YOU?

Yes, as proof we accept payments via Visa, Mastercard and American Express. These world leaders would never let us continue our store if we had a high percentage of dissatisfied customers.